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Title
Text copied to clipboard!Courtesy Clerk
Description
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We are looking for a dedicated and friendly Courtesy Clerk to join our team. As a Courtesy Clerk, you will play a crucial role in ensuring our customers have a positive shopping experience. You will be responsible for assisting customers with their purchases, maintaining the cleanliness and organization of the store, and providing exceptional customer service. Your duties will include bagging groceries, helping customers carry their items to their vehicles, retrieving shopping carts, and answering any questions customers may have. You will also be responsible for keeping the store clean and tidy, including sweeping floors, cleaning spills, and organizing shelves. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment. You should be able to lift heavy items, stand for long periods, and work flexible hours, including evenings, weekends, and holidays. Previous experience in a customer service role is preferred but not required. If you are a team player who enjoys helping others and takes pride in your work, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Bag groceries and other purchased items.
- Assist customers in carrying items to their vehicles.
- Retrieve shopping carts from the parking lot.
- Maintain cleanliness and organization of the store.
- Sweep floors and clean up spills.
- Organize and restock shelves as needed.
- Provide exceptional customer service.
- Answer customer questions and provide assistance.
- Assist with price checks and locating items.
- Help with store promotions and special events.
- Report any safety hazards or maintenance issues.
- Assist with inventory management and stock rotation.
- Follow all store policies and procedures.
- Work collaboratively with other team members.
- Handle customer complaints and escalate as necessary.
- Ensure a positive shopping experience for all customers.
- Assist with opening and closing duties as needed.
- Participate in training and development programs.
- Adhere to health and safety regulations.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent preferred.
- Previous customer service experience is a plus.
- Excellent communication and interpersonal skills.
- Ability to lift heavy items and stand for long periods.
- Positive attitude and friendly demeanor.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic math skills for handling transactions.
- Ability to follow instructions and work independently.
- Reliable and punctual with a strong work ethic.
- Ability to handle multiple tasks simultaneously.
- Customer-focused with a desire to help others.
- Ability to work well in a team environment.
- Basic knowledge of store layout and product locations.
- Ability to handle customer complaints professionally.
- Willingness to learn and adapt to new tasks.
- Ability to maintain a clean and organized work area.
- Strong problem-solving skills.
- Ability to operate basic cleaning equipment.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle difficult or upset customers?
- Are you comfortable working in a fast-paced environment?
- How do you prioritize tasks when you have multiple responsibilities?
- Can you lift heavy items and stand for long periods?
- How do you ensure the cleanliness and organization of your work area?
- Are you available to work flexible hours, including evenings, weekends, and holidays?
- How do you handle working as part of a team?
- Can you describe a time when you went above and beyond for a customer?
- How do you stay motivated during repetitive tasks?
- What do you think is the most important aspect of customer service?
- How do you handle constructive criticism from supervisors?
- Can you provide an example of how you resolved a customer complaint?
- How do you ensure accuracy when bagging groceries or handling transactions?
- What steps do you take to ensure safety in the workplace?
- How do you stay organized when restocking shelves?
- Can you describe a time when you had to adapt to a new task quickly?
- How do you handle stress in a busy work environment?
- What do you enjoy most about working in customer service?
- Why do you want to work as a Courtesy Clerk at our store?
